Business Name: DMT Carts For Sale
Website: https://dmtcartsforsalee.com
Email: info@dmtcartsforsalee.com
Business Address: 816 S MANSFIELD AVE, LOS ANGELES, CA 90036-4966, USA

At DMT Carts For Sale, we are committed to providing high-quality vape cart products and ensuring customer satisfaction. This Refunds and Returns Policy explains the conditions, process, and timeframes for returning items and requesting refunds. Please read this policy carefully before making a purchase.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within 30 days of the delivery date.
  • The product is unused, unopened, and in its original sealed packaging.
  • The product is in resalable condition, free from damage, tampering, or alteration.
  • You provide valid proof of purchase, such as your order confirmation or receipt.

For health, safety, and hygiene reasons, we cannot accept returns of products that have been opened or used, unless they are defective or damaged upon arrival.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. You must provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we may offer one of the following at no additional cost to you:

  • Replacement of the item
  • Store credit
  • Full or partial refund

3. How to Initiate a Return

To initiate a return, follow these steps:

Step 1: Contact Customer Support
Email us at info@Dmtcartsforsalee.com with your order number, product details, and reason for return.

Step 2: Return Authorisation
If your return is approved, we will provide return instructions and the correct return address. Returns sent without authorisation may not be accepted.

Step 3: Ship the Product
Securely package the item in its original packaging and ship it using a trackable shipping method.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect due to our error.
  • Original shipping fees are non-refundable, except in cases where we made an error.
  • We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged return shipments.

5. Refund Process and Timeframes

Once we receive your returned product:

  • We will inspect the item to verify eligibility.
  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

6. Exchanges

We only offer exchanges for products that are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

If you need an exchange, contact us within the required timeframe.

7. Order Cancellations

Orders may be cancelled if the request is made before the order has shipped. Once an order has been shipped, it must follow the standard return process.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products returned without authorisation
  • Products damaged due to misuse or improper handling
  • Clearance or final-sale items (if applicable)

9. Refused or Undeliverable Orders

If a package is refused or returned due to an incorrect address provided by the customer:

  • Shipping costs may be deducted from your refund.
  • Additional shipping fees may apply for reshipment.

10. Policy Abuse and Fraud Prevention

We reserve the right to deny returns or refunds if we suspect fraud, abuse of the return policy, or violation of these terms.

11. Contact Information

If you have any questions or would like to initiate a return, please contact us:

DMT Carts For Sale
816 S MANSFIELD AVE
LOS ANGELES, CA 90036-4966
USA

Email: info@dmtcartsforsalee.com
Website: https://dmtcartsforsalee.com